Marina Rico

Speaker — Hatch 2025

Marina Rico

Senior Strategic Service Designer at Mews

Marina Rico is currently working as a Senior Strategic Service Designer at Mews, shaping the future of hospitality technology. With a mixed background in design, innovation, and business, she has experience in both startups and large organizations, previously pioneering adidas HQ’s first Service Design team and spending over seven years at Designit’s Madrid and New York studios. Marina blends storytelling, illustration, and facilitation to drive user-centered experiences and organizational change: focused on making an impact where design meets strategy.

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Talk at Hatch 2025

Marina Rico at Hatch Conference 2025Making User Insights Part of Everyone's WorkflowSince February, Mews has radically restructured its R&D: 500+ designers, PMs, and engineers now work around personas instead of product sections. The goal? Amplify end-to-end product…Watch the talk →
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