Gavin O'Carroll

Gavin is Head of Product Design at Skyscanner, leading a 40-person team across Europe and APAC. With 20+ years in design, including at Skype and Microsoft, he drives intuitive, impactful travel experiences. A CX leadership member, Gavin has transformed product processes, boosted revenue, and championed design as a strategic force. Passionate about aligning brand, UX, and business goals, he shares insights on making design’s impact clear, helping teams secure recognition and deliver measurable results.