Luiza Demasi

Speaker — Hatch 2024

Luiza Demasi

Senior User Experience Researcher at Spotify

With a background in business, experience design, and education, Luiza sees design as a tool to mediate the human experience. She fosters a balance of rigor and pragmatism in her department at Spotify, where she operates as a strategic User Researcher. Today she specializes in the B2B space of Experimentation and Analytics Tooling. Previously, she worked as a User Researcher at Wise, where she influenced how people around the world deal with online money transfers.

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Talk at Hatch 2024

Luiza Demasi & Serena Fang at Hatch Conference 2024The controversy of personas: How Spotify built an audience framework that lastsDiscover the power of an iterative mixed-methods approach in shaping user personas at Spotify. Leveraging user interviews and quantitative rules, we developed an evolving classification…Watch the talk →

With Serena Fang

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